Nicholas Romero                (918) 481-2112
                        **** Riverside Drive #3

                        Tulsa, Oklahoma 741**
                        nick@romero.org

 

Career Objective:

Technology, no matter what the sector, offers many diverse challenges. I strive to continuously take advantage of my aptitude in this field for the betterment of myself and those around me.  In general, I also have the combined goals to make technical facilities more interesting, functional and easier for people to use.

 

 

Experience:

2002-Present

Answer Phone

2448 East 81st Street,  Suite 2300

Tulsa, Ok  74137
Director Technical Services & Marketing
Answer Phone provides call center services to small and medium sized corporations. Here I am responsible for maintaining high service levels and continuous operations of all systems. This is inclusive of both voice telecommunications and data networks. These responsibilities also encompass product evaluation and equipment purchase, contract negotiations, budgetary process and systems planning.  In a sales and marketing capacity I am charged with expanding our customer base by creating and deploying new service offerings to meet customer needs. I also regularly meet and converse with customers directly to enhance the business relationships and provide resolutions to any issues.

 

1998-2002

Emediate Technologies

800 Airport Boulevard

Burlingame, CA  94010
Professional Services & Product Development
Emediate produced advanced, autonomous and intelligent agents that are able to converse over multiple media types. One of these media types is standard telephony service. As part of the development team it was my position to guide product architecture and do component integration.  Day to day duties also included issue and project management.
As part of the Professional Services team I provided professional consulting in the deployment of advanced CTI enabled call centers and applications integration.  Customers include: Vanguard, PriceWaterhouseCoopers, Ernst&Young, The Sabre Group and Genesys Telecommunications.

 

1995-1998

Genesys Telecommunications

1155 Market Street

San Francisco, CA 94401
Integration Consultant & Applications Architect
While working with Genesys I was primarily responsible for providing applications design and implementation to network service providers, financial institutions, large corporations and other big six consulting firms.  In addition to this I furnished feedback and assistance to internal product management support helping to enhance and define the product, sales support helping current and potential customers understand fundamental product goals and direction, and performed advanced product research creating prototypes testing new product ideas.  Customers included: Sprint, AT&T, MCI, BT, France Telecom, Bell Canada/Canadian Telcos Dutch PTT, Airtouch, TCI, ADP, Peachtree, Nations Bank, Norwest, FNANB/Circuit City, Wells Fargo, Fedex, Airborne, Canadian Pacific, Andersen Consulting, Deloit, E&Y, PWC, Teletech, Sykes International, S&P Data, Fingerhut.

 

1994-1994

PACCAR

800 East Dallas

Tulsa, OK 74012
Senior System Analyst
I designed and implemented automated manufacturing systems to deliver complete sub assemblies, reducing the manufacturing cycle by 10%.  Additionally furnished general systems and IT support.

 

1993-1994

Teletech

1400 Lincoln Street

Denver, CO 80203
R&D Analyst
Quickly created new services enhancing attractiveness of call-center service bureau business and to integrate customer systems delivering highest possible degree of automation. This entailed designing "agent-proof" , user-friendly call center desktop clients to minimize the need for extensive training.

 

1990-1993

Wiltel

One BOK Plaza

Tulsa, OK 74103
Network Manager
Built the infrastructure to provide network access to over 2000 active users. My focus was primarily on data services. Furthermore, I started, built and managed the Chicago office.

 

 

Expertise

I am comfortable with designing and building and maintaining large scale, mission critical systems.  I specialize in handling customer-critical situations and integrating complex new applications.

 

Operating systems:                        RDBMS/OODBMS:

Windows (NT/2000/XP)                        Oracle

Linux                        Sybase

AIX                        DB2

HPUX                        MS SQL

OS400                        mySql

(Others)                        PointBase

                        HyperSonic

 

Data Networks:                        Voice Networks:

IP based (TCP, UDP, DNS, HTTP, IMAP, RTP, etc.)                                ISDN (BRI/PRI)

Ethernet (all forms)                                T1/T3

T1                                ATM

Frame Relay                                POTS

ISDN                                Packet Voice Protocols (H.323, SIP, MGCP)

DSL                       

802.11b/a/g                                CRM:

Fibre                                Siebel

CDPD                   

 

Development Languages:                                CTI:

Java (J2SE/J2EE)                                Genesys

Visual Basic                                CSTA

C                                S.100

(Others not used recently)                                TAPI